Introduction

The Pet Lovers Centre website is an online platform that serves as an easy access to
information (i.e. store location, products & services, latest promos & events) and provides
assistance on inquiries and other feedback.

Robinsons Handyman, Inc. managing Pet Lovers Centre stores is committed to safeguard
your privacy online. In general, you can visit the Site without revealing any information about
yourself. Pet Lovers Centre does collect technical information regarding visits to our website,
such as IP address, browser type, operating system, and average time spent, to measure
use, audit logs, and improve the content of our site. We analyze these data for trends and
statistics to help us provide you with better and secure service.

We will only request information from you, such as your name, address and e-mail address,
in order to respond to inquiry, participate in certain promotions, conduct survey, and
approve an application to allow access to specific information and to enroll with our card
product services. Any information you provide will be used for Pet Lovers Centre purposes
only. It will not be shared with outside individual or any other company, such as direct mail
organizations or other third parties, unless required by law. However, Pet Lovers Centre
reserves the right to share such information with its parent company and affiliates and may
need to provide your name and delivery address to third parties that Pet Lovers Centre uses
for delivering specific services to you (such as support services for courier purposes).

We will only request information from you, such as your name, address and e-mail address,
in order to respond to inquiry, participate in certain promotions, conduct survey, and
approve an application to allow access to specific information and to enroll with our card
product services. Any information you provide will be used for Pet Lovers Centre purposes
only. It will not be shared with outside individual or any other company, such as direct mail
organizations or other third parties, unless required by law. However, Pet Lovers Centre
reserves the right to share such information with its parent company and affiliates and may
need to provide your name and delivery address to third parties that Pet Lovers Centre uses
for delivering specific services to you (such as support services for courier purposes).

Personal data refers to all types of personal information, sensitive personal information and
privileged information. Personal information refers to “any information, whether recorded in
a material from or not, from which the identity of an individual is apparent or can be
reasonably and directly ascertained by the entity holding the information, or when put
together with other information would directly and certainly identify an individual”.

This Privacy Policy tells you how we process (meaning, how we collect, use, share, and
retain) and protect your personal data. It also tells you what steps you can take if you want
us to change how we use your personal data, or if you want us to stop using your personal
data.

Why do we collect your personal data?
To enable us to comply and achieve our corporate policies and vision as well as to comply
with regulatory requirements being observed by Pet Lovers Centre as an employer, controller
processor, and third party, it is important that the Pet Lovers Centre website collects, uses,
stores, and retains your personal data when it is reasonable and necessary for a declared
and specific purpose.

In general, we are using your data for any of the following purposes:

• For you to have a better online shopping experience;
• For you to place an order and for us to identify and contact you, verify and confirm
  your order;
• For you to create a Pet Lovers Centre account and when you log-in, you will be able
  to:
• Store items in your shopping cart between visits,
• Proceed through checkout faster when making a purchase,
• Check the status of orders,
• View past orders,
• Check your accumulated points in your loyalty card.
• Make changes to your account information,
• Update your account profile, and
• Store alternative addresses (for shipping to multiple family member and friends!);
• For you to provide reviews in our products and services;
• For you to subscribe/unsubscribe to our e-newsletters;
• To generate statistical insights;
• To conduct research and analysis (through surveys or polls) in order to improve
  customer experience/satisfaction;
• To respond to specific complaints, inquiries, requests or to provide requested
  information;
• To provide customer care activities, monitor our quality and security, and provide
  services timely and efficiently; and,
• To notify and update you (through call, text, or email) about our complimentary,
  commercial, and promotional advertisements, loyalty and rewards offers, exclusive
  invites discounts, surveys, and other direct marketing that we deemed relevant and
  beneficial to you based on your preference and interest initially provided to us or
  made aware of, with which you can opt-out anytime should you prefer not to receive
  these notifications.
• To comply with Pet Lovers Centre obligations under law and as required by
  government organizations and/or agencies such as, but not limited to, the
  following: NPC, BIR, HDMF or Pag-IBIG, PhilHealth, SSS and so on;
• To comply with legal and regulatory requirements or obligations; and,
• To perform such other processing or disclosure that may be required under law or
  regulations.

What type of personal data we collect?
The types of personal data that we will collect from you depends on the particular purpose
for which you are submitting an application. The common type of data collected by the Pet
Lovers Centre website from you, generally includes the following:

• Basic personal information such as full name, nickname, home addresses/billing
  address/shipping address, e-mail address, employment information, telephone,
  other personal contact numbers, username and password;
• Sensitive personal information such as date of birth, age, occupation, and gender;
  and,
• Other sensitive personal information and records such as, but not limited to, the
  following:
• Photo
• Educational background
• Employment record
• Family background
• Spouse and children’s names
• Financial details (e.g., credit card details)
• Valid identification cards and licenses, and
• Current salary, basic pay, statutory obligations such as HDMF or Pag-IBIG, SSS,
  PhilHealth and withholding tax, other benefits.

Please note that you are responsible for ensuring that all such personal data you submit
through the website is accurate, complete, and up-to-date.

Is the website using web analytics?
This website engaged a third-party service to analyze the web traffic data for us. This service
does not use cookies or web beacons. However, in order to provide better service and more
secure service, the use of “cookies” shall be done on occasion. A “cookie” is defined as a
small piece of information stored into your PC by the website using your web browser for
administrative purposes and the like. No cookie shall contain information allowing the Host
to contact visitors to the Site without their permission. Visitors to the site may tweak their
Browser settings in order to prevent cookies from being set. However, visitors who do such
may be unable to access certain features of this website.

Data generated is not shared randomly with any other party but only to those that Pet Lovers
Centre deems it necessary at its sole discretion in order to benefit you and improve your
shopping or browsing experience. For you to fully enjoy your visit and browsing experience,
only non-identifiable web traffic data are collected and analyzed, including:

• Your IP address,
• The search terms you used,
• The pages and internal links accessed on our site,
• The date and time you visited the site,
• Geolocation
• The referring site or platform (if any) through which you clicked through to this
  website,
• Your operating system, and
• Web browser type.

Use the options in your web browser if you do not wish to receive (a) cookie(s) or if you wish
to set your browser to notify when you receive (a) cookie(s). Click on the “Help” section of
your browser to learn how to change your cookie preferences. If you disable all cookies, you
may not be able to take advantage of all the features of this website.

When you download or use our Pet Lovers Centre website, we may receive information about
your location and your mobile device, including a unique identifier for your device. We may
use this information to provide you with location-based services, such as advertising, search
results, and other personalized content.

Most mobile devices provide users with the ability to disable permissions (e.g., location
services). Most likely, these controls are located in the device’s settings menu. If you have
questions about how to disable your device’s location services, we recommend you contact
your mobile service carrier or your device manufacturer.

What about the links to third-party websites?
From time to time, we will provide links to third-party web sites, or advertisements which
contain links to third-party sites. These links are provided as a service to you and we do not
provide any personal data to these websites or advertisers, and therefore, we will not accept
responsibility for their privacy practices. These sites are operated by independent entities
that have their own privacy policies which you should also review. Pet Lovers Centre’s
Privacy Policy does not apply to such other sites or to the use that those entities make of
your information. Pet Lovers Centre has no control over the content displayed on such sites,
nor over the measures, if any, that are taken by such sites to protect the privacy of your
information.

Who we share your personal data with?

Participation in the Go Rewards Loyalty Program
Pet Lovers Centre participates as a core coalition partner in the Go Rewards loyalty
program. If you are a Go Rewards member, Data Analytics Ventures, Inc., the program
operator, together with its core coalition partners—Cebu Air, Inc., Robinsons Retail Group
(list of participating businesses), and GoTyme Bank Corporation—act as joint Personal
Information Controllers of your personal data in connection with your participation in the
program. Your personal data is processed in accordance with the Go Rewards Privacy Notice
and, where applicable, for the performance of the Go Rewards Terms & Conditions.

As a general rule, we are not allowed to share your data to third party except in
circumstances as noted below.

By giving your consent, you authorize Pet Lovers Centre to disclose your personal data to
accredited/affiliated third parties or independent non-affiliated third parties, whether local
or foreign in any of the following circumstances:

• As necessary for the proper execution of processes related to the declared purposes
  in this Privacy Policy.
• The use or disclosure is reasonably necessary, required or authorized by or under law
  (such as for criminal investigation, as requested by court of law).
  This means we might provide your personal data to the following:
• Our affiliates, subsidiaries, partner companies, organizations, or agencies including
  their sub-contractors or prospective business partners that act as our service
  providers and contractors;
• Law enforcement and government agencies;
• All other third parties we deem necessary with which we share this personal data are
  required to use your personal data in a manner that is consistent with this Privacy
  Policy.

However, these companies may only use such personal data for the purpose(s) disclosed in
this Privacy Policy and may not use it for any other purpose.

What is our Privacy Policy regarding children?
Pet Lovers Centre is very sensitive to privacy issues and we are especially careful in any
communications with one of our most treasured customers – children. Pet Lovers Centre
would never collect personal data from children directly, without the parent’s consent.

Personal data collected from children is used solely by Pet Lovers Centre or other entities
that provide technical, fulfillment or other services to Pet Lovers Centre. For example, such
entities may provide services, such as, improving our services/web sites, and fulfilling
requests or administering promotions. These personal data are not sold.

Meanwhile, we urge parents to regularly monitor and supervise their children’s on-line
activities.

How we protect your personal data?
We take reasonable steps to make sure that your personal data we collect, use, or disclose
are accurate, complete, and up-to-date. We strictly enforce our Privacy Policy within Pet
Lovers Centre and we have implemented technological, organizational, and physical
security measures to protect your personal data we hold from loss, misuse, modification,
unauthorized or accidental access or disclosure, alteration, or destruction. We put in effect
safeguards such as the following:

• We keep and protect your personal data using a secured server behind a firewall,
  deploying encryption on computing devices and physical security controls.
• We restrict access to your personal data only to qualified and authorized personnel
  who hold your personal data with strict confidentiality.
• We reveal only the last four digits of your credit card numbers when confirming an
  order. Of course, we transmit the entire credit card number to the appropriate credit
  card company during order processing.
• Any personal data that you provide on the website/mobile application is initially
  processed and stored by Pet Lovers Centre using a secured connection, only
  authorized Pet Lovers Centre personnel can then access and download your personal
  data from the website.
• It is important for you to protect against unauthorized access to your password and
  to your computer. Be sure to sign-off when finished using a shared computer.

Where and how long do we keep your personal data?
We reserves the right to retain and keep the information we gathered from you in our facilities
located in the Philippines while you are a customer or until we no longer need it for business,
tax, or legal purposes or unless you request your personal data to be deleted in the system
or when your personal data may be necessary to resolve disputes, or if Pet Lovers Centre is
required to do so by law or in good faith; provided that such action is necessary to comply
with a legal obligation and/or protect and defend the rights or property of Pet Lovers Centre
or its affiliates. If Pet Lovers Centre is required to retain any portion of your personal data for
such purposes, it shall use reasonable efforts to limit such data to what is necessary to
accomplish the particular purpose. When we dispose of your personal information, we use
reasonable procedures to destroy it or make it unreadable (such as shredding or by wiping
electronic data). Once deleted, your personal data will no longer be searchable or included
in anonymous searches and will be completely removed from all the storage location.

What if there are changes in our Privacy Policy?
From time to time, it may be necessary for Pet Lovers Centre to change this Privacy Policy. If
we change our Privacy Policy, we will post the revised version here and will take effect
immediately, so we suggest that your check here periodically for the most up-to-date version
of our Privacy Policy. Rest assured, however, that any changes will not be retroactively
applied and will not alter how we handle previously collected personal data without
obtaining your consent, unless required by law.

How you can access correct and update the personal data we have about you?
To exercise your rights which include right to access modify, erase, and object to processing
your personal data within a reasonable time after such request or should you have any
inquiries, feedbacks on this Privacy Policy, and/or complaints to Pet Lovers Centre, you may
reach us through our “Contact Us”/ “Customer Service” menu in this website, through a
written letter, or through an email to our Data Protection Officer (DPO).

Our contact details are as follows:
Data Protection Officer
Robinsons Handyman, Inc.
110 E. Rodriguez Junior Avenue, Bagumbayan, Quezon City
Office: 6311252
Email address: rhdataprivacyoffice@handyman.com.ph

You may also lodge a complaint before the National Privacy Commission (NPC). For further
details, please refer to NPC’s website: https://privacy.go.ph/mechanics-for-complaints/.

Our decisions to provide such access or consider any request for correction, erasure, and
objection to process your personal data as it appears in our records are always subject to
any exceptions under applicable and relevant laws and/or the DPA, its IRR, and other
issuances of NPC.

To cover for the cost of verifying a request for information and locating, retrieving, reviewing,
and copying any material requested, we may charge you minimal and reasonable fees based
on administrative costs we incurred.